Refund Policy

This Refund Policy (“Policy”) governs the refund terms and conditions related to the sign-up fee in connection with the Referral Agreement executed with Xenia Solutions. This Policy is effective for a period of 60 days from the date of the Referral Agreement’s execution.

Refund Eligibility

Refunds for the sign-up fee are permissible exclusively under the following circumstances:

i. Failure to Provide Quality Leads by Xenia Solutions: In the event that Xenia Solutions fails to deliver any leads to the agent/broker as stipulated.

ii. Non-Exclusivity of Leads: If the lead provided to the agent/broker lacks primary exclusivity and has been shared by Xenia Solutions with other agents/brokers within its network.

iii. Pre-existing Contract: In cases where the lead provided by Xenia Solution is already under contract with the agent/broker at the time of assignment.

iv. Acceptance of Leads Outside Preferred Location: Should the Agent/Broker opt to receive leads from zip codes/areas outside of their preferred location, such leads shall be considered part of their monthly allocation and, therefore, ineligible for refund or replacement on this basis.

Refund Procedure

a. In the case of scenario a(i) of the Refund Policy, the agent/broker shall initiate the process by sending a reminder to Xenia Solution , requesting the provision of the lead(s). Should Xenia Solutions fail to provide the lead(s) within one month from the date of the reminder, the agent/broker may proceed to submit a claim for a refund.

b. In the case of scenarios a(ii) to a(v), the agent/broker shall promptly report the matter to Xenia Solution , along with supporting evidence, and request the replacement of the lead(s). In the event that Xenia Solutions fails to effectuate the replacement within one month from the date of reporting the matter, the agent/broker may proceed to submit a claim for a refund of the sign-up fee.

Timely Reporting

It is incumbent upon the agent/broker to dispatch the reminder or report concerns related to lead replacement to Xenia Solutions within a maximum period of 48 hours from the acceptance of the referral. Failure to comply with this stipulated timeline shall result in the leads being deemed satisfactory, thereby rendering them ineligible for either replacement or refund.

This Refund Policy takes effect as of the Effective Date mentioned above and supersedes all prior versions. By accepting the Referral Agreement with Xenia Solutions , you acknowledge and consent to adhere to the terms outlined herein.

For inquiries or to initiate a refund request under this Policy, kindly contact our customer support team at info@xeniasolution.com.

We appreciate your partnership with Xenia Solutions .